Credit Memo Line is Not Created When Asset is Closed on a Billed and Expired Product
(Doc ID 2901587.1)
Last updated on NOVEMBER 24, 2022
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.01.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.01.0 version, Billing
ACTUAL BEHAVIOR
---------------
The application does not create a Credit Memo line when asset is closed on a billed and expired Product
EXPECTED BEHAVIOR
-----------------------
Credit Memo line created when asset is closed
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. The subscription with start date 01-Jan-2022 and end date 31-May-2022 is billed and goes into expired status.
2. Observe the product and covered asset also going into expired status.
3. Close the covered asset with close date as 3/17/2022.
4. The application does not create credit memo lines on billing lines after 3/17/2022.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |