FA:SCM:MNT In Install Base Assets Page Under Subscriptions Tab, The Subscription Contract Details Is Not Visible (Doc ID 2909545.1)

Last updated on SEPTEMBER 14, 2023

Applies to:

Symptoms

On : 11.13.22.04.0 version, Installed Base

ACTUAL BEHAVIOR
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Customer adds asset in Subscription and queries that same asset in Asset UI: Subscription tab, but does not find asset

EXPECTED BEHAVIOR
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Customer navigates to Subscription Mgt module, adds asset, and queries that same asset in Maintenance Mgt module > Asset UI: Subscription tab, but does not find asset

STEPS
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The issue can be reproduced at will with the following steps:
1. Log into Cloud App > select Subscription Mgt module > queries that contract > selects Associated Assets tab
2. Adds desired asset > navigates to Maintenance Mgt module > queries that asset in Asset UI > selects Subscription tab
3. That asset cannot be found

BUSINESS IMPACT
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The issue has the following business impact: unable to associate an asset via Subscription Mgt module
Due to this issue, users cannot expose asset association in Maintenance Mgt module > Asset UI

Cause

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