My Oracle Support Banner

FA:SCM:MNT:Serial Number Added To An Asset Is Not Saved (Doc ID 2912640.1)

Last updated on DECEMBER 11, 2022

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.22.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.04.0 version, Maintenance Asset

ACTUAL BEHAVIOR
---------------
Serial number added to an asset is not saved

EXPECTED BEHAVIOR
-----------------------
Serial number should  be saved

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Maintenance management -> create asset.
2. Create a new asset with serial number and save the record. Serial number field becomes empty
3. Manage assets >> find the asset create in step 2 >> change the serial number and save
4. The serial number is not saved


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.