My Oracle Support Banner

DocuSign Template Is Not Reflected In Contracts (Doc ID 2913214.1)

Last updated on JANUARY 16, 2023

Applies to:

Oracle Fusion Enterprise Contracts - Version 11.13.22.10.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.22.10.0 version, Procurement

ACTUAL BEHAVIOR
---------------
DocuSign Template is not reflected in Contract Management.



EXPECTED BEHAVIOR
-----------------------
DocuSign custom template should reflect in Contract Management.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Define custom template in DocuSign
  2. Navigate to a contract in Pending Signature status
  3. Action>Sign Contract => out of the box template is shown

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.