Subscription Update Products Functionality Not Working After Renewing or Duplicating A Subscription
(Doc ID 2914098.1)
Last updated on DECEMBER 08, 2022
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Authoring
ACTUAL BEHAVIOR
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Subscription Update Products functionality not working after renewing a subscription
We observed that the Update Products functionality is not working when you use it immediately after renewing a subscription. We need to save and close and then go into the subscription again for it to work.
EXPECTED BEHAVIOR
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List of products should be visible after renewing the subscription, and after performing Update Products action.
STEPS
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The issue can be reproduced at will with the following steps:
- Open Active Subscription
- Renew Subscription
- Click on Actions at Subscription Details page > Select Update Products
- No product lines visible to select for applying mass update.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |