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Getting Error When Closing A Subscription (Doc ID 2917660.1)

Last updated on DECEMBER 28, 2022

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.07.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

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Receiving the below error when trying to close subscription

You can't perform the CLOSE operation because either the subscription is in Active state or your transition condition couldn't be fulfilled

EXPECTED BEHAVIOR

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Ability for users to close subscriptions

 

STEPS

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1. Navigate to Subscription Management

2. Select subscription

3. Try to close it -> the mentioned error is received

Cause

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In this Document
Symptoms
Cause
Solution


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