After Amending Product Lines the Subscription Does Not Interface to AR With the Correct Transaction Type Causing the Invoice Sequence to be Incorrect (Doc ID 2929875.1)

Last updated on NOVEMBER 05, 2024

Applies to:

Symptoms

On : 11.13.22.10.0 version, Billing

ACTUAL BEHAVIOR
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The incorrect Transaction Type is being pasted from Subscriptions into AR instead of the Custom Transaction Type that is expected.

The Issue occurs with amended Subscription transactions interfaced to AR where it is expected that the custom transaction type is sent, but instead the Out of the Box (OOB) transaction type is being sent.

It is observed that for those bill lines where CUST_TRX_TYPE_SEQ_ID is null in OSS_BILL_LINES tables, those are the ones failing when invoiced to AR.


EXPECTED BEHAVIOR
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Expecting to see Imported Subscription Bill lines invoiced to AR and created with transaction number

STEPS
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The issue can be reproduced at will with the following steps:

1. Create and Activate Subscription

2. Amend Subscription Product lines and activate the subscription at the subscription header

3. Run the ESS process "Send Subscription Billing Information to Receivables"

4. Observed Subscriptions not being interfaced correctly to AR as the Transaction Type changes causing the invoice sequence to be incorrect

Cause

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