Unable To Sync Subscription Header Status With The Products Status In Subscription Management
(Doc ID 2932623.1)
Last updated on MARCH 03, 2023
Applies to:
Oracle Fusion Subscription Management Cloud Service - Version 11.13.22.10.0 and laterInformation in this document applies to any platform.
Symptoms
On : 11.13.22.10.0 version, Setup
ACTUAL BEHAVIOR
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Multiple subscriptions have the status still "Active" even though the products are with the status "Closed".
EXPECTED BEHAVIOR
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The expectation is to have the subscription status also in "closed" status if the status of the products is "closed"
STEPS
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The issue can be reproduced at will with the following steps:
1. Close all products
2. Subscription header status does not sync with the product status
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |