PIM Cloud: Items Available In PIM Are Not Found Using The REST API Call. (Doc ID 2961203.1)

Last updated on NOVEMBER 17, 2023

Applies to:

Symptoms

Items Available in PIM are not found using the REST API call.


STEPS TO REPRODUCE
The issue exists only for some items. For other items, customer is able to use the REST API to find the items
Item not found via REST API: xxxx-yy-zz-1+9
REST API CALL: https://fa-abcd-saasfaprod1.fa.ocs.oraclecloud.com/fscmRestApi/resources/11.13.18.05/itemsV2?q=ItemNumber="xxxx-yy-zz-1+9";OrganizationCode="org1"&fields=ItemId,ItemNumber,ListPrice,PrimaryUOMValue,MarketPrice

REST API RESPONSE:

{
  "items": [],
  "count": 0,
  "hasMore": false,
  "limit": 25,
  "offset": 0,
  "links": [
  {
  "rel": "self",
  "href": "https://fa-abcd-saasfaprod1.fa.ocs.oraclecloud.com:443/fscmRestApi/resources/11.13.18.05/itemsV2",
  "name": "itemsV2",
  "kind": "collection"
  },
  {
  "rel": "action",
  "href": "https://fa-abcd-saasfaprod1.fa.ocs.oraclecloud.com:443/fscmRestApi/resources/11.13.18.05/itemsV2/action/addItemsToDeleteGroup",
  "name": "addItemsToDeleteGroup",
  "kind": "other"
  },
  {
  "rel": "action",
  "href": "https://fa-abcd-saasfaprod1.fa.ocs.oraclecloud.com:443/fscmRestApi/resources/11.13.18.05/itemsV2/action/addSupplierAssociationsToDeleteGroup",
  "name": "addSupplierAssociationsToDeleteGroup",
  "kind": "other"
  }
  ]
}

Cause

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