While Adding Line To Subscription From Sales Order by OM-OSMC Integration, New Subscription Line Number Is Always Displayed As 1 (Doc ID 2966787.1)

Last updated on SEPTEMBER 07, 2023

Applies to:

Symptoms

On : NA version, Import

ACTUAL BEHAVIOR
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When a Subscription contract is created from Sales Order by OM-OSMC Integration. adding a new line in the sales order, it is coming as line number 2 in OM but while passing this line to OSMC line number is displayed as 1.

EXPECTED BEHAVIOR
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When adding additional lines the system should continue the numbering sequence.

STEPS
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This issue can be reproduced at will with the following steps:
1. Create a Sales Order with 1 product line having line number 1.
2. Interface the Sales order to create Subscription.
3. Add a new line to the existing Sales Order with Line Number 2.
4. Interface this line to Subscription and notice that new line is created with line number as 1.

Cause

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