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Cancel Subscription Gives Failure Error (Doc ID 2969217.1)

Last updated on OCTOBER 05, 2023

Applies to:

Oracle Fusion Subscription Management Cloud Service - Version 11.13.23.01.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to Cancel Draft subscription with no lines the following error occurs.

 

STEPS
-----------------------

1. Navigate to a subscription that it is in 'Draft' status;

2. Navigate to 'Actions' and select 'Cancel' option

3. Populate the fields and Save => the 'failure' error is returned


ERROR
-----------------------
failure

Cause

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In this Document
Symptoms
Cause
Solution


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