Subscription Product Line with a Future Start Date Auto Renewed Before the Product Line Expired (Doc ID 2970818.1)

Last updated on SEPTEMBER 25, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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A subscription product line, with a future start date, auto renewed before the product line even expired.


EXPECTED BEHAVIOR
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A subscription product line is expected not to auto renew before the product line expires.

STEPS
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The issue can be reproduced at will with the following steps:

1. Setup the Renewal Template with the below settings.

• Co-terminate - Latest end date
• Renewal Level - All Lines

2. Observe the subscription product, with future start date, auto renewed before product line expired.

Cause

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