Unable to View Custom Object (Doc ID 2991626.1)

Last updated on DECEMBER 22, 2023

Applies to:

Symptoms

On : 11.13.23.07.0 version, Extensibility

ACTUAL BEHAVIOR
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Custom Sub-Object to the Subscription Product not displaying, just see blank white page.

Created a custom sub-object page under the Subscription Product where custom fields were created. Created and defined the Create and Detail pages and updated the Security to grant rights based on the user role.

Added the sub-object to the Subscription Product Detail page so that the custom page would be available to the Subscription Products.

When reviewing the custom page under the Subscription Product Details page - tab is visible but when opened, page is completely blank.


EXPECTED BEHAVIOR
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Expect to be able to see contents of custom page with custom fields instead of blank page.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create a custom sub-object page under the Subscription Product object.
2. Added the sub-object to the Subscription Product Detail page.
3. When navigating to Subscription Product Details page, page is blank.

Changes

Cause

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