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FA:SCM:MNT: Users Unable To Approve The Work Orders Approval Notifications (Doc ID 3011446.1)

Last updated on MARCH 19, 2024

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.24.01.0 and later
Oracle Fusion Manufacturing Cloud Service - Version 11.13.24.01.0 and later
Information in this document applies to any platform.

Symptoms

When users attempting approve WO approval notification, after entering user credentials the page goes blank and is not proceeding further.

STEPS

The issue can be reproduced at will with the following steps:
1. Create a work order
2. Release WO for Approval and notification is received.
3. Open the approval notification generated
4. Select "I have read the electronic record option" in notification
5. Click on Approve Button
6. Oracle Access Manager popup opens
7. Enter user name and password
8. The page becomes blank and it could not proceed further.


Cause

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In this Document
Symptoms
Cause
Solution
References


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