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FA:SCM:MNT Maintenance Asset's Item Number, Item Description, Serial Number Are Not Shown In Manage Assets UI (Doc ID 3026007.1)

Last updated on MAY 31, 2024

Applies to:

Oracle Maintenance Cloud Service - Version 11.13.24.04.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.13.24.04.0 version or later

The maintenance assets which are created prior to 24B upgrade does not show the the item number and item description in UI,  also serial Number field is is not showing up in the asset overview page.

STEPS
1. Navigate to Maintenance Management -> Manage Assets -> Search Assets for asset loaded before 24B
2. Observe the item is blank for the item record in summary page
3. Click on the asset to open
4. Asset overview page opens with item and description blank
5. Also serial number is not displayed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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