Unable to Connect as Oracle User to OS Even After Changing Password

(Doc ID 1373398.1)

Last updated on DECEMBER 04, 2017

Applies to:

Oracle Exadata Hardware - Version 11.2.0.2 and later
Linux OS - Version Oracle Linux 5.0 to Oracle Linux 5.0 [Release OL5]
Linux x86-64

Symptoms

Connecting to OS as oracle user via putty fails with "Access Denied" error.

Direct connection from server console fails with message that user account is locked and message "Maximum amount of failed attempts was reached"

Resetting password or unlocking account via "passwd -u oracle" command does not unlock account.

Also the following message can be encountered:

passwd: Authentication token manipulation error

Cause

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