How To Collect an Sosreport on Oracle Linux (Doc ID 1500235.1)

Last updated on JULY 03, 2017

Applies to:

Linux OS - Version Oracle Linux 4.4 and later
Oracle VM - Version 3.2.1 to 3.4.2 [Release OVM32 to OVM34]
Linux x86
Linux x86-64

Goal

The "sosreport" is a tool to collect troubleshooting data on an Oracle Linux system. It generates a compressed tarball of debugging information that gives an overview of the most important logs and configuration of a Linux system, to be sent to Oracle Support.

Among other things, the sosreport includes information about the installed rpm versions, syslog, network configuration, mounted filesystems, disk partition details, loaded kernel modules and status of all services

It has a plugin-based architecture that enables features to be enabled or disabled, and additional functionality added.

Why support needs sosreport

The sosreport collects system information from an Oracle Linux system by capturing various log files, configuration files and command outputs that helps in diagnosing a problem faster.

Since this collects most of the commonly sort information while troubleshooting problems, collecting a sosreport helps in reducing the number of iterations of data request from the customer.

The logs, configuration files and related command outputs provides a better picture about the system environment and thus it is very helpful for cases about Root cause analysis and on going issues.

The sosreport helps the support to identify configuration errors and make proactive recommendations too.

Solution

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