How To Collect sosreport on Oracle Linux (Doc ID 1500235.1)

Last updated on NOVEMBER 07, 2024

Applies to:

Goal

The sosreport is a tool to collect troubleshooting data on an Oracle Linux system. It generates a compressed tarball of debugging information that gives an overview of the most important logs and configuration of a Linux system, to be sent to Oracle Support.

Among other things, the sosreport includes information about the installed rpm versions, syslog, network configuration, mounted filesystems, disk partition details, loaded kernel modules and status of all services.

It has a plugin-based architecture that enables features to be enabled or disabled, and additional functionality added.

Why support needs sosreport?

The sosreport collects system information from an Oracle Linux system by capturing various log files, configuration files and command outputs that help in diagnosing a problem faster.

Since this collects  the information most commonly needed while troubleshooting problems, sosreport helps reduce the number of iterations of data requests from the customer.

The logs, configuration files and related command outputs provide a better picture about the system environment, and thus it is very helpful for cases requiring root cause analysis and for debugging ongoing issues.

The sosreport helps support to identify configuration errors and make proactive recommendations too.

Solution

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