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Why Is sosreport(1) Hanging Or Running Slowly? (Doc ID 1663077.1)

Last updated on APRIL 04, 2023

Applies to:

Linux OS
Oracle Linux Cloud Service
Oracle Cloud Infrastructure - Version N/A and later
Private Cloud Appliance - Version 2.2.2 to 2.2.2 [Release 2.0]
Linux x86-64
Linux x86


The sosreport(1) utility is an essential tool to supply support analysts detailed configuration and setup information for a server or VM guest.

When started, sosreport(1) runs standard system programs and collection scripts which produce a single compressed tar(1) archive which may then be uploaded to provide support analysts with the required information in a standardized form.

How To Collect an Sosreport on Oracle Linux (Doc ID 1500235.1) shows how to run the tool to collect the data.

In most situations the sosreport(1) runs quickly and smoothly. However, certain situations can slow the collection process or hang the sosreport(1) altogether. The purpose of this document is to highlight and help remedy those caustic situations which prevent the timely progress of the tool.

Questions and Answers

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In this Document
Questions and Answers
 Is It Hung Or Slow?
 Huge EXTn File Systems
 File Systems Hung
 Huge System Logs
 Verifying RPM Packages
 Third Party Service Scripts
 Different kernel version
 Diagnosing A sosreport(1) Issue

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