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Oracle Linux: Updating uptrack-updates Shows "Cannot Find Ksplice Uptrack Information For Your Kernel Version" (Doc ID 2252609.1)

Last updated on AUGUST 12, 2020

Applies to:

Linux OS - Version Oracle Linux 5.11 and later
Oracle Cloud Infrastructure - Version N/A and later
Linux x86-64
Linux x86

Symptoms

 During a manual ksplice upgrade, the error below  appears:

# yum install uptrack-updates
...
Updating : uptrack-updates-3.8.13-16.2.2.el6uek.x86_64-20170404-0.noarch 1/2
Cannot find Ksplice Uptrack information for your kernel version
(3.8.13-118.13.3.el6uek.x86_64 #2 SMP Fri Oct 21 14:30:26 PDT 2016).
Have you installed the uptrack-updates package containing updates for this kernel?
Please contact ksplice-support_ww@oracle.com with questions.
Cleanup : uptrack-updates-3.8.13-16.2.2.el6uek.x86_64-20170309-0.noarch 2/2
Verifying : uptrack-updates-3.8.13-16.2.2.el6uek.x86_64-20170404-0.noarch 1/2
Verifying : uptrack-updates-3.8.13-16.2.2.el6uek.x86_64-20170309-0.noarch 2/2

Updated:
uptrack-updates-3.8.13-16.2.2.el6uek.x86_64.noarch 0:20170404-0

Complete!

 

 

The uptrack-updates for running kernel 3.8.13-118.13.3.el6uek.x86_64 is not installed. On this system is the same version for current and "effective" kernel. 

The running kernel is what is reported by "uname -r" and  does not change after adding ksplices.  The "effective" kernel is reported by "uptrack-uname -r" and is intended for user information about what security patch level is in effect.

 

# uname -r
3.8.13-118.13.3.el6uek.x86_64
# uptrack-uname -r
3.8.13-118.13.3.el6uek.x86_64

# rpm -qa | grep -i uptrack
uptrack-offline-1.2.41.offline-0.el6.noarch
uptrack-python-cjson-1.0.5-5.el6.x86_64
uptrack-updates-3.8.13-16.2.2.el6uek.x86_64-20170404-0.noarch
uptrack-PyYAML-3.08-4.el6.x86_64
uptrack-libyaml-0.1.3-1.el6.x86_64

 

 

Checking the updates which are available to be installed fails with error below:

#uptrack-show --available
Unable to read the package list.<=======================
Please run 'uptrack-upgrade -n' to download the latest package list.
#uptrack-upgrade -n
Cannot find Ksplice Uptrack information for your kernel version
(3.8.13-118.13.3.el6uek.x86_64 #2 SMP Fri Oct 21 14:30:26 PDT 2016).
Have you installed the uptrack-updates package containing updates for this kernel?
Please contact ksplice-support_ww@oracle.com with questions.

 

This documentation was create using Ksplices Online.  It was also checked using Ksplices Online. The solution should also work offline as well.

Remember that  the running kernel and "effective" kernel should not be  the same.

 

Changes

Possible an uptrack-updates package was installed for a different version than  the current kernel.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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