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Oracle Linux server running Imperva SecureSphere Remote Agent experiences CPU stall, BUG: softlockup, kernel panic, system crash/reboot (Doc ID 2330552.1)

Last updated on DECEMBER 11, 2022

Applies to:

Linux OS - Version Oracle Linux 5.0 and later
Oracle Cloud Infrastructure - Version N/A and later
Linux x86-64
Linux x86


An Oracle Linux server running Imperva SecureSphere Remote Agent may experience CPU stall, BUG softlockup or similar resulting in eventual kernel panic, system crash/reboot.
The system log, /var/log/messages, may not denote any relevant messages regarding the failure.
Where available, the system console/remote access console e.g. Sun/Oracle ILOM of the affected system is likely to contain relevant messages.
Similarly, when configured, any resultant vmcore is also likely to denote relevant messages.

For example:


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