Oracle Linux server running Imperva SecureSphere Remote Agent experiences CPU stall, BUG: softlockup, kernel panic, system crash/reboot

(Doc ID 2330552.1)

Last updated on NOVEMBER 20, 2017

Applies to:

Linux OS - Version Oracle Linux 5.0 and later
Linux x86-64
Linux x86

Symptoms

An Oracle Linux server running Impreva SecureSphere Remote Agent may experience CPU stall, BUG softlockup or similar resulting in eventual kernel panic, system crash/reboot.
The system log, /var/log/messages, may not denote any relevant messages regarding the failure.
Where available, the system console/remote access console e.g. Sun/Oracle ILOM of the affected system is likely to contain relevant messages.
Similarly, when configured, any resultant vmcore is also likely to denote relevant messages.

For example:

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms