Oracle Linux server running Imperva SecureSphere Remote Agent experiences CPU stall, BUG: softlockup, kernel panic, system crash/reboot
(Doc ID 2330552.1)
Last updated on MAY 12, 2020
Applies to:Linux OS - Version Oracle Linux 5.0 and later
Oracle Cloud Infrastructure - Version N/A and later
An Oracle Linux server running Imperva SecureSphere Remote Agent may experience CPU stall, BUG softlockup or similar resulting in eventual kernel panic, system crash/reboot.
The system log, /var/log/messages, may not denote any relevant messages regarding the failure.
Where available, the system console/remote access console e.g. Sun/Oracle ILOM of the affected system is likely to contain relevant messages.
Similarly, when configured, any resultant vmcore is also likely to denote relevant messages.
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