Oracle VM Manager Upgrading Fails with Null (GEN_000000) Exception

(Doc ID 2330727.1)

Last updated on DECEMBER 11, 2017

Applies to:

Oracle VM - Version 3.4.3 and later
Information in this document applies to any platform.

Symptoms

1. In AdminServer.log, found following error message:

<2017-11-16T10:41:38.178-0500> <Error> <ovm.mgr.faces.pojo.util.POJOUtils> <Error getting jobs for range 11-16-2017 10:41:27 : null. Error message: GEN_000000:An exception occurred during processing: null>
<2017-11-16T10:41:42.820-0500> <Error> <ovm.mgr.ws.rest.RestBase> <Unhandled Exception processing REST API: Path 'Job' java.lang.ClassCastException>

2. ovm-manager-3-install.log shows following exception :

EST Nov 10 16:41:00.449 ovm.installer INFO
Running full database backup ...
EST Nov 10 16:41:11.356 ovm.installer DEBUG
...
Traceback (most recent call last):
File "/u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase", line 172, in <module>
main(sys.argv)
File "/u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase", line 144, in main
backup_job = backup_database(arg_values.backup_name)
File "/u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase", line 123, in backup_database
backup_job = ovmapi.jobGetById(backup_job.getId())
at com.oracle.ovm.mgr.ws.client.RestClient.convertException(RestClient.java:688)
at com.oracle.ovm.mgr.ws.client.RestClient.convertException(RestClient.java:664)
at com.oracle.ovm.mgr.ws.client.RestClient.getById(RestClient.java:1071)
at com.oracle.ovm.mgr.ws.client.OvmWsRestClient.jobGetById(OvmWsRestClient.java:1268)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
com.oracle.ovm.mgr.ws.model.WsException: com.oracle.ovm.mgr.ws.model.WsException: GEN_000000:An exception occurred during processing:
com.oracle.ovm.mgr.api.job.InternalJobDbImpl cannot be cast to com.oracle.odof.collectable.TreeMap (GEN_000000)

 3. Manual Backup of DB fails with following exception :
# /u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase -w
Enter your OVM Manager username: admin
Enter your OVM Manager password:

Traceback (most recent call last):
File "/u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase", line 172, in <module>
main(sys.argv)
File "/u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase", line 144, in main
backup_job = backup_database(arg_values.backup_name)
File "/u01/app/oracle/ovm-manager-3/ovm_tools/bin/BackupDatabase", line 123, in backup_database
backup_job = ovmapi.jobGetById(backup_job.getId())
at com.oracle.ovm.mgr.ws.client.RestClient.convertException(RestClient.java:688)
at com.oracle.ovm.mgr.ws.client.RestClient.convertException(RestClient.java:664)
at com.oracle.ovm.mgr.ws.client.RestClient.getById(RestClient.java:1071)
at com.oracle.ovm.mgr.ws.client.OvmWsRestClient.jobGetById(OvmWsRestClient.java:1268)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
com.oracle.ovm.mgr.ws.model.WsException: com.oracle.ovm.mgr.ws.model.WsException: GEN_000000:An exception occurred during processing: null (GEN_000000)

 

Changes

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Cause

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