[ PCA 2.3.2 ] running vmpinfo on the Management node or sosreport on the Compute Nodes can cause soft lockups

(Doc ID 2339679.1)

Last updated on DECEMBER 15, 2017

Applies to:

Private Cloud Appliance - Version 2.3.2 to 2.3.2 [Release 2.0]
Linux x86-64

Symptoms

 On Private Cloud Appliance, when using release 2.3.2 and collecting either a vmpinfo using e.g. :

# pca-diag vmpinfo

or collecting directly a sosreport from the compute nodes using e.g. :

# sosreport

When running the following plugin :

Running 52/76: ovm3...

The following kind of soft lockups can be witnessed :

Message from syslogd@ovcacn08r1 at Nov 2 16:53:50 ...
kernel:BUG: soft lockup - CPU#12 stuck for 22s! [blkid:6228]

Cause

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