Cannot Send Email to External Domain and Sendmail Reports "timeout waiting for input from xxx during client greeting"

(Doc ID 2405576.1)

Last updated on MAY 31, 2018

Applies to:

Linux OS - Version Oracle Linux 5.0 and later
Linux x86-64

Symptoms

Cannot send email to external mail address.

# mailx -s "test-email-from-user" user@dest-maildns.server < email-body.txt

Checking sendmail log file in /var/log/mailog:

 server sendmail[3636]: xx: timeout waiting for input from <dest-maildsn.server> during client greeting
 server sendmail[3636]: xx: to=<user@dest-maildns.server>, ctladdr=<user@localhost> (503/501), delay=06:13:20, xdelay=00:15:01, mailer=esmtp, pri=660388, relay=dest-maildsn.server. [x.x.x.x], dsn=4.0.0, stat=Deferred: Connection timed out with dest-maildsn.server.

However, sending email to local server works.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms