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ISO import fails with error: connection was closed by the agent (Doc ID 2408468.1)

Last updated on JUNE 14, 2018

Applies to:

Private Cloud Appliance - Version 2.3.2 and later
Information in this document applies to any platform.

Symptoms

ISO import fails with the following errors in the AdminServer.log file:

####<2018-06-05T08:04:12.129+0000> <Error> <com.oracle.ovm.mgr.api.job.Job> <ovcamn05r1> <AdminServer> <Thread-6226-Import Virtual CDROM to Repository: Test-Tenant-Group. URL: http://192.168.4.3:8000/../V975367-01.iso> <Admin> <> <6bb56a6a-67ea-4bb8-bbff-c3036b4ed931-00162840> <1528185852129> <BEA-000000> <Job[Import Virtual CDROM to Repository: Test-Tenant-Group. URL: http://192.168.4.3:8000/../V975367-01.iso] Internal (operation) Error due to : OVMAPI_4033E Attempt to send command: ovs_async_proc to server: ovcacn13r1 failed because the connection was closed by the agent. This could be due to an unauthorized access attempt. OVMAPI_4004E Sync command failed on server: 192.168.140.11. Command: ovs_async_proc,
Server error: org.apache.xmlrpc.XmlRpcException: Failed to read server's response: Connection reset
[Tue Jun 05 08:04:12 UTC 2018]
com.oracle.ovm.mgr.api.exception.ConnectionFailureException: OVMAPI_4033E Attempt to send command: ovs_async_proc to server: ovcacn13r1 failed

Changes

 None

Cause

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