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Oracle VM: Kernel Crash: "RIP qla2x00_status_entry+0x2c5/0xfc0 [qla2xxx]" (Doc ID 2503775.1)

Last updated on JUNE 11, 2020

Applies to:

Oracle VM - Version 3.4.4 and later
Linux x86-64

Symptoms

Kernel crashed and from vmcore or ILOM console we can find below error:

[2288362.219611] BUG: unable to handle kernel NULL pointer dereference at 0000000000000090
[2288362.223066] IP: [<ffffffffa0390085>] qla2x00_status_entry+0x2c5/0xfc0 [qla2xxx]
[2288362.226524] PGD 5168de067 PUD 513849067 PMD 0
[2288362.228893] qla2xxx [0000:03:00.1]-801c:2: Abort command issued nexus=2:1:10 -- 1 2002.
[2288362.233252] Oops: 0000 [#1] SMP
[2288362.236427] Modules linked in: tun ocfs2 xen_netback xen_blkback xen_gntalloc xen_gntdev xen_evtchn xenfs xen_privcmd ocfs2_dlmfs ocfs2_stack_o2cb ocfs2_dlm ocfs2_nodemanager ocfs2_stackglue configfs bnx2fc fcoe libfcoe libfc sunrpc bridge 8021q mrp garp stp llc bonding vfat fat dm_round_robin dm_multipath iTCO_wdt iTCO_vendor_support dcdbas pcspkr sb_edac edac_core shpchp lpc_ich mfd_core sg ipmi_devintf ipmi_si ipmi_msghandler ext4 jbd2 mbcache2 sd_mod ahci libahci qla2xxx scsi_transport_fc megaraid_sas bnx2x ptp pps_core libcrc32c crc32c_intel be2iscsi bnx2i cnic uio cxgb4i cxgb4 cxgb3i libcxgbi ipv6 cxgb3 mdio libiscsi_tcp qla4xxx iscsi_boot_sysfs libiscsi scsi_transport_iscsi mxm_wmi wmi dm_mirror dm_region_hash dm_log dm_mod
[2288362.262714] CPU: 0 PID: 0 Comm: swapper/0 Not tainted 4.1.12-112.14.2.el6uek.x86_64 #2
[2288362.267940] Hardware name: Dell Inc. PowerEdge M630/0R10KJ, BIOS 2.8.0 05/23/2018
[2288362.273231] task: ffffffff81ad94a0 ti: ffffffff81ac4000 task.ti: ffffffff81ac4000
[2288362.278530] RIP: e030:[<ffffffffa0390085>] [<ffffffffa0390085>] qla2x00_status_entry+0x2c5/0xfc0 [qla2xxx]
[2288362.284185] RSP: e02b:ffff880564e03bc8 EFLAGS: 00010097
[2288362.289924] RAX: 0000000000000000 RBX: 00000000000e0000 RCX: ffffffffa03e5028
[2288362.295916] RDX: 0000000000000001 RSI: ffff880537de77f8 RDI: 0000000008000000
[2288362.302014] RBP: ffff880564e03d08 R08: 0000000000000029 R09: 0000000000000000
[2288362.308222] R10: 0000000000000000 R11: ffff8805354f1400 R12: 0000000000000029
[2288362.314565] R13: ffff880537de77f8 R14: ffff8804aee81500 R15: ffff8804bfc40600
[2288362.321012] FS: 0000000000000000(0000) GS:ffff880564e00000(0000) knlGS:0000000000000000
[2288362.327730] CS: e033 DS: 0000 ES: 0000 CR0: 0000000080050033
[2288362.334530] CR2: 0000000000000090 CR3: 0000000523bca000 CR4: 0000000000042660
[2288362.341688] Stack:
[2288362.348832] ffff8805000e0000 0000000000000001 ffff880500000000 0000000000000000
[2288362.356386] ffff880500000001 ffffffff00000000 ffff880500000000 ffff88050000ffff
[2288362.364070] ffff88047307b1e8 0000000000000000 ffff880500000000 ffff880500000000
[2288362.371746] Call Trace:
[2288362.379500] <IRQ>
[2288362.379577] [<ffffffff810b19bd>] ? ttwu_do_wakeup+0x1d/0x100
[2288362.395244] [<ffffffff810b1cca>] ? ttwu_do_activate.clone.0+0x4a/0x60
[2288362.403405] [<ffffffffa03913b6>] qla24xx_process_response_queue+0x366/0x370 [qla2xxx]
[2288362.411734] [<ffffffff810b6cb7>] ? wake_up_process+0x27/0x50
[2288362.420246] [<ffffffffa039145b>] qla24xx_msix_rsp_q+0x9b/0xe0 [qla2xxx]
[2288362.428903] [<ffffffff810dfe50>] handle_irq_event_percpu+0x70/0x210
[2288362.437685] [<ffffffff810e0038>] handle_irq_event+0x48/0x70
[2288362.446557] [<ffffffff810e3d99>] handle_edge_irq+0x79/0x110
[2288362.455498] [<ffffffff810dfd77>] generic_handle_irq+0x27/0x40
[2288362.464539] [<ffffffff813faf5e>] consume_one_event+0xfe/0x130
[2288362.473714] [<ffffffff81300f00>] ? blk_done_softirq+0x20/0xa0
[2288362.482963] [<ffffffff813fb000>] __evtchn_fifo_handle_events+0x70/0xa0
[2288362.492347] [<ffffffff813fb040>] evtchn_fifo_handle_events+0x10/0x20
[2288362.539693] [<ffffffff813f7ddf>] __xen_evtchn_do_upcall+0x4f/0x90
[2288362.548748] [<ffffffff813f85b4>] xen_evtchn_do_upcall+0x34/0x50
[2288362.557552] [<ffffffff816f2c7e>] xen_do_hypervisor_callback+0x1e/0x40
[2288362.574942] <EOI>
[2288362.575019] [<ffffffff810013aa>] ? xen_hypercall_sched_op+0xa/0x20
[2288362.591933] [<ffffffff810013aa>] ? xen_hypercall_sched_op+0xa/0x20
[2288362.600045] [<ffffffff8100bc50>] ? xen_safe_halt+0x10/0x20
[2288362.607881] [<ffffffff816ef9fe>] ? default_idle+0x1e/0x100
[2288362.615428] [<ffffffff8102248f>] ? arch_cpu_idle+0xf/0x20
[2288362.622687] [<ffffffff810caf95>] ? cpuidle_idle_call+0x135/0x1e0
[2288362.629765] [<ffffffff810cb0dc>] ? cpu_idle_loop+0x9c/0x100
[2288362.636595] [<ffffffff810cb19f>] ? cpu_startup_entry+0x5f/0x70
[2288362.643321] [<ffffffff816e2ebc>] ? rest_init+0x7c/0x80
[2288362.649866] [<ffffffff81c664d2>] ? start_kernel+0x427/0x42e
[2288362.656283] [<ffffffff81c65ec9>] ? set_init_arg+0x5d/0x5d
[2288362.662515] [<ffffffff81c6561d>] ? x86_64_start_reservations+0x2a/0x2c
[2288362.668762] [<ffffffff81c69c17>] ? xen_start_kernel+0x4fb/0x4fd
[2288362.674956] Code: 48 89 54 24 40 0f b7 95 7e ff ff ff 89 54 24 38 41 0f b6 53 28 89 54 24 30 41 0f b6 53 29 89 54 24 28 41 0f b6 53 2a 89 54 24 20 <48> 8b 90 90 00 00 00 48 89 54 24 18 8b 80 88 00 00 00 ba 22 30
[2288362.688341] RIP [<ffffffffa0390085>] qla2x00_status_entry+0x2c5/0xfc0 [qla2xxx]

 

Cause

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In this Document
Symptoms
Cause
Solution
 Workaround
 Remedy
References


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