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Vmpinfo3.sh Hangs While Collecting Sosreport on Oracle VM Manager 3.3.x (Doc ID 2530899.1)

Last updated on APRIL 22, 2019

Applies to:

Oracle VM - Version 3.3.5 and later
Linux x86-64

Symptoms

Vmpinfo3.sh hangs as below: 

# ./vmpinfo3.sh --username=admin
Enter OVM Manager Password:

Starting data collection
Gathering files from all servers. This process may take some time.
Gathering OVM Model Dump files
Gathering sosreports from servers
The following server(s) will get info collected: [ovs1,ovs2]
Gathering sosreport from ovs1
Lock exception found in retrieving sosreport, trying again.
Lock exception found in retrieving sosreport, trying again.
Lock exception found in retrieving sosreport, trying again.
Lock exception found in retrieving sosreport, trying again.
Lock exception count limit exceeded.
Please gather sosreport manually from ovs1 and send it to Oracle support
Gathering sosreport from ovs1
Lock exception found in retrieving sosreport, trying again.
Lock exception found in retrieving sosreport, trying again.

Collecting Sosreport manually on Server fails with below error:

[root@ovs1 ~]# sosreport

sosreport (version 3.2)

This command will collect diagnostic and configuration information from
this Oracle Linux system and installed applications.

An archive containing the collected information will be generated in
/tmp/sos.2W7NB2 and may be provided to a Oracle USA support
representative.

Any information provided to Oracle USA will be treated in accordance
with the published support policies at:

http://linux.oracle.com/

The generated archive may contain data considered sensitive and its
content should be reviewed by the originating organization before being
passed to any third party.

No changes will be made to system configuration.

Press ENTER to continue, or CTRL-C to quit.

Please enter your first initial and last name [ots-test-db06]:
Please enter the case id that you are generating this report for: 3-19765288421

Setting up archive ...
Setting up plugins ...
Running plugins. Please wait ...

Running 3/75: ata...
Running 5/75: block... [plugin:block] command 'blkid -c /dev/null' timed out after 300s
[plugin:block] command 'parted -s /dev/dm-10 unit s print' timed out after 300s
[plugin:block] command 'fdisk -l /dev/dm-10' timed out after 300s
Running 12/75: dmraid... [plugin:dmraid] command 'dmraid -r' timed out after 300s
[plugin:dmraid] command 'dmraid -s' timed out after 300s
[plugin:dmraid] command 'dmraid -tay' timed out after 300s
Running 46/75: ocfs2... [plugin:ocfs2] command 'mounted.ocfs2 -d' timed out after 300s

Changes

 No changes.

Cause

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Cause
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