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Oracle Linux: SSSD Service Start Failed with Error "sssd[38692]: Exiting the SSSD. Could not restart critical service [<domain_name>.com]" (Doc ID 2698980.1)

Last updated on AUGUST 13, 2020

Applies to:

Linux OS - Version Oracle Linux 7.8 and later
Linux x86-64

Symptoms

sssd.service fails to start with below messages in the service status;

# systemctl status -l sssd.service

● sssd.service - System Security Services Daemon
Loaded: loaded (/usr/lib/systemd/system/sssd.service; enabled; vendor preset: disabled)
Active: failed (Result: exit-code) since Fri 2020-08-07 20:12:33 IST; 16min ago
Main PID: 38692 (code=exited, status=1/FAILURE)
Aug 07 20:12:27 <hostname> sssd[38692]: Starting up
Aug 07 20:12:27 <hostname> sssd[be[<domain_name>.com]][38693]: Starting up
Aug 07 20:12:27 <hostname> sssd[be[<domain_name>.com]][38694]: Starting up
Aug 07 20:12:29 <hostname> sssd[be[<domain_name>.com]][40001]: Starting up
Aug 07 20:12:33 <hostname> sssd[be[<domain_name>.com]][40521]: Starting up
Aug 07 20:12:33 <hostname> sssd[38692]: Exiting the SSSD. Could not restart critical service [<domain_name>.com].
Aug 07 20:12:33 <hostname> systemd[1]: sssd.service: main process exited, code=exited, status=1/FAILURE
Aug 07 20:12:33 <hostname> systemd[1]: Failed to start System Security Services Daemon.
Aug 07 20:12:33 <hostname> systemd[1]: Unit sssd.service entered failed state.
Aug 07 20:12:33 <hostname> systemd[1]: sssd.service failed.

 

The journal logs for sssd.service show the same;

# journalctl -xeu sssd.service

Aug 07 20:12:27 <domain_name>.com systemd[1]: Starting System Security Services Daemon...
-- Subject: Unit sssd.service has begun start-up
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit sssd.service has begun starting up.
Aug 07 20:12:27 <domain_name>.com sssd[38692]: Starting up
Aug 07 20:12:27 <domain_name>.com sssd[be[<domain_name>.com]][38693]: Starting up
Aug 07 20:12:27 <domain_name>.com sssd[be[<domain_name>.com]][38694]: Starting up
Aug 07 20:12:29 <domain_name>.com sssd[be[<domain_name>.com]][40001]: Starting up
Aug 07 20:12:33 <domain_name>.com sssd[be[<domain_name>.com]][40521]: Starting up
Aug 07 20:12:33 <domain_name>.com sssd[38692]: Exiting the SSSD. Could not restart critical service [<domain_name>.com].
Aug 07 20:12:33 <domain_name>.com systemd[1]: sssd.service: main process exited, code=exited, status=1/FAILURE
Aug 07 20:12:33 <domain_name>.com systemd[1]: Failed to start System Security Services Daemon.
-- Subject: Unit sssd.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit sssd.service has failed.
--
-- The result is failed.
Aug 07 20:12:33 <domain_name>.com systemd[1]: Unit sssd.service entered failed state.
Aug 07 20:12:33 <domain_name>.com systemd[1]: sssd.service failed.

 

Looking at the domain log file /var/log/sssd/sssd_<domain_name>.com.log shows below;

(Fri Aug 7 20:12:29 2020) [sssd[be[<domain_name>.com]]] [main] (0x0010): Could not initialize backend [1432158209]
(Fri Aug 7 20:12:33 2020) [sssd[be[<domain_name>.com]]] [dp_module_open_lib] (0x0010): Unable to load module [ipa] with path [/usr/lib64/sssd/libsss_ipa.so]: /lib64/libndr.so.0: version 'NDR_0.2.0' not found (required by /lib64/libndr-standard.so.0)
(Fri Aug 7 20:12:33 2020) [sssd[be[<domain_name>.com]]] [dp_target_init] (0x0010): Unable to load module ipa
(Fri Aug 7 20:12:33 2020) [sssd[be[<domain_name>.com]]] [be_process_init] (0x0010): Unable to setup data provider [1432158209]: Internal Error

Changes

Rollback of yum update due to unrelated issues.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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