[PCA 2.3.x] Preupgrade fails with Ethernet Card Unsupported IO card population: The card None in slot None (Doc ID 2702948.1)

Last updated on NOVEMBER 08, 2023

Applies to:

Symptoms

When attempting to upgrade to Private Cloud Appliance from 2.3.x or higher, Upgrade fails on one of the precheck with following error :

ERROR (precheck_management:63) [Ethernet Cards Check (Checking Ethernet cards on XMS)] Failed
The check failed for the following components: ['xms']. Failed to check the ethernet cards on xms: Unsupported IO card population: The card None in slot None on IO director is not expected..

Show iocard looks fine:

admin@ovcasw15r1[xsigo] show iocard
slot state descr type v-resources
------------------------------------------------------------------------------------------------------------------------------------------------------------
4 up/up nwEthernet4Port10GbCardEthIb 11
5 up/up nwEthernet4Port10GbCardEthIb 8
10 up/up nwEthernet4Port10GbCardEthIb 5
11 up/up nwEthernet4Port10GbCardEthIb 5
4 records displayed

admin@ovcasw22r1[xsigo] show iocard
slot state descr type v-resources
------------------------------------------------------------------------------------------------------------------------------------------------------------
4 up/up nwEthernet4Port10GbCardEthIb 11
5 up/up nwEthernet4Port10GbCardEthIb 8
10 up/up nwEthernet4Port10GbCardEthIb 5
11 up/up nwEthernet4Port10GbCardEthIb 5
4 records displayed

From OFM, ovcasw15r1 state looks null/null and retrying:

Login to OFM from Active MN:

[root@ovcamn05r1 ~]# /opt/xsigo/xms/bin/xmscli

root@ovcamn05r1[ofm] show director ovcasw15r1
-------------------------------------------------------------------------------
name ovcasw15r1
address 192.168.4.204
ip-subnet 255.255.255.0
state null/null
phase retrying
subnet-name ovcasw15r1
modules 4
version Build 3.9.4-XGOS - (buildsys) Tue Nov 11 00:20:45 UTC 2014
-------------------------------------------------------------------------------
1 record displayed

Cause

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