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[PCA] "pca-admin diagnose ilom" Report Duplicate Error for Management Nodes When Only One Error Exists (Doc ID 2710361.1)

Last updated on SEPTEMBER 18, 2020

Applies to:

Private Cloud Appliance - Version 2.3.4 to 2.4.2 [Release 2.0]
Oracle Private Cloud at Customer - Version N/A and later
Linux x86-64

Symptoms

On Oracle Private Cloud Appliance running with 2.4.2 or 2.3.4 software release, when there is hardware related issue on one management node, running "pca-admin diagnose ilom" could show both nodes in faulty status.

For example:

[root@ovcamn05r1 ~]# pca-admin diagnose ilom
Checking ILOM health............please wait..

IP_Address      Status          Health_Details
----------      ------          --------------
192.168.4.101   OK              None
192.168.4.103   Faulty
        Mon Aug 10 12:30:51 2020  Memory              P1/D2 (CPU 1 DIMM 2)
        The Memory Reference Code (MRC) has detected a memory channel training
        failure. (Probability:100, UUID:<UNIVERSAL_UNIQUE_IDENTIFICATION_001>,
        Resource:/SYS/MB/P1/D2, Part Number:<PART_NUMBER_00000001>, Serial
        Number:<SERIAL_NUMBER_00000001>

192.168.4.102   OK              None
192.168.4.105   OK              None
192.168.4.104   Faulty
        Mon Aug 10 12:30:51 2020  Memory              P1/D2 (CPU 1 DIMM 2)
        The Memory Reference Code (MRC) has detected a memory channel training
        failure. (Probability:100, UUID:<UNIVERSAL_UNIQUE_IDENTIFICATION_001>,
        Resource:/SYS/MB/P1/D2, Part Number:<PART_NUMBER_00000001>, Serial
        Number:<SERIAL_NUMBER_00000001>


192.168.4.107   Not Connected   None
...
...
-----------------
29 rows displayed

Status: Success

[root@ovcamn05r1 ~]#

And as showing in the above example, the detailed information for both management nodes would be identical, including part UUID & Serial Number.

Changes

No changes.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References

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