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Oracle Linux: Rapid7 Insight Agent (ir_agent) Causes Kernel Panic - BUG: unable to handle kernel NULL pointer dereference at (null) (Doc ID 2962641.1)

Last updated on OCTOBER 30, 2023

Applies to:

Linux OS - Version Oracle Linux 7.0 and later
Linux x86-64

Symptoms

Multiple Oracle Linux (OL) systems run as VMware Virtual Machine (VM) guests.

OL guests utilise a combination of VMware Carbon Black Endpoint protection software and Rapid7 Insight security software.

Following a recent upgrade of VMware Carbon Black Endpoint software, many OL guests experience kernel panic.

Analysis of affected guest crash dumps denote kernel panic to be triggered by Rapid7 Insight Agent:

Changes

Though not confirmed to be relevant to the issue, the VMware Carbon Black Endpoint protection software was recently upgraded on affected OL guests.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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