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OLVM 4.5:Ovirt-log-collector Fails to Collect Sos-report for the KVM Host (Doc ID 3010685.1)

Last updated on MARCH 15, 2024

Applies to:

Linux OS - Version Oracle Linux 8.5 with Unbreakable Enterprise Kernel [5.15.0] and later
x86 64 bit

Symptoms

The ovirt-log-collector tool is unable to collect the sos reports from the KVM host 
OLVM: ovirt-log-collector Diagnostic Tool For Oracle Linux Virtualization Manager Troubleshooting (Doc ID 2532902.1)

Attempt to collect the log collector throws the following error:
[root@ovirt-engine tmp]# ovirt-log-collector
This command will collect system configuration and diagnostic
information from this system.
The generated archive may contain data considered sensitive and its
content should be reviewed by the originating organization before
being passed to any third party.
No changes will be made to system configuration.
Please provide the REST API password for the %admin@internal oVirt Engine user (CTRL+D to skip):
ERROR: Failure fetching information about hypervisors from API. <<<<<<<<<<<<<
Error (AuthError): Error during SSO authentication access_denied : Cannot authenticate user Invalid user credentials. <<<<<<<<<<<<<
ERROR: _get_hypervisors_from_api: Error during SSO authentication access_denied : Cannot authenticate user Invalid user credentials.
INFO: Gathering oVirt Engine information...
INFO: Gathering PostgreSQL the oVirt Engine database and log files from localhost...
INFO: No hypervisors were selected, therefore no hypervisor data will be collected.
INFO: Creating compressed archive...
INFO: Log files have been collected and placed in /tmp/sosreport-LogCollector-<timestamp>.tar.xz
The sha256 for this file is xxxxx and its size is 28.7M

Changes

No changes were made this is a fresh installation of OLVM 4.5

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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