E-PIA: If Webserver Name Has PSP OR PSC in It PIA Gives Error "page cannot be found" (Doc ID 1061053.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
***** Currency Review 17-ARP-2013 *****

Symptoms

On : 8.50 version, PIA Core Technology

When attempting to navigate with PIA the system tries to change the server name such that the PSP in the server name changes to PSC.  If the servername contains PSC, end users will experience other errors.  The following error occurs when PSP exists in servername:

ERROR
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Page cannot be found

STEPS TO REPLICATE
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The issue can be reproduced at will with the following steps:
1. Login to PIA and drill down to a page

If webservername contains psp or psc strings,  it has been also reported that PT8.50 top navigation will not expand and end users will see spinning icon when trying to use top navigation.

Cause

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