E-FTP: File Attachments Suddenly Stopped Working - General Troubleshooting Guide (Doc ID 1061860.1)

Last updated on OCTOBER 17, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.40 to 8.51 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 06-NOV-2013***

Symptoms

This document is for 8.4x - 8.51. For general troubleshooting tips for 8.52 and higher, please see:
<Note 1922297.1> - E-FTP: Troubleshooting FTP/SFTP/FTPS setup issues in PeopleTools 8.52 and higher

File Attachment functions (AddAttachment, ViewAttachment, GetAttachment, PutAttachment) were working fine, but suddenly stopped working.  Sample symptoms include:

Note that not all symptoms maybe encountered.

Cause

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