E-PIA: How to Disable the Browser/OS Check Warning, That Browser/OS is Not Supported From PT 8.5x Signon Page?
(Doc ID 1062709.1)
Last updated on SEPTEMBER 02, 2020
Applies to:PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
This happens in early PT 8.50 patches (PT 8.50. ..8.50.01 up to 8.50.07) when an "User X", having a old (and not certified browser like IE 6) is logging into PIA as the last user (logged after first "User A"), and as far the warning message addressed to "User X" remains cached and would be wrongly intercepted by "User A" on sign-on screen
For details please see incident <Bug:11602917> - Error message when the session is timed out.
A fix for this caching issue is delivered in patches PT 8.50.08 and above
For details please see incident <Bug:11612635> - PT 8.5x gives operating system is not supported by this website on Windows 7
Incident <Bug:11601542> - PT850-01 - Seeing warning messages on the browser when launching PIA on Windows 7 or Windows 2008 R2
The Compatibility View enabled (this is the IE default for Intranet sites) would fall-back the browser detected versions as IE 7, while version 7.0 is not supported as far Windows 7 minimum shipped browser versions (the one that is defined in PIA browser.xml ) was version 8.0
Please note that currently Oracle haven't done any testing with this Compatibility View setting, so any issues encountered with this setting enabled that are not issues in the standard browser will not be fixed nor supported.
Possible workarounds can be applied ( see Workaround A) or as another option one can adjust the wording in the warning message
Use the text.properties files (located on any webserver pshome), file that can be adjusted easily, and a new warning message can be presented to these users - you can adjust the wording for this warning to be more explicit and to include IE 10 reference as you need
The file can be found: PS_HOME\webserv\DOMAIN_NAME\applications\peoplesoft\PORTAL.war\WEB-INF\psftdocs\SITE_NAME\text.properties
and here are the original text warnings
158=We've detected that your browser version is not supported by this website. You can continue to use it; however many of the newer features might not work as expected. For best results, use one of the following browsers:
159=We've detected that your operating system is not supported by this website. For best results, use one of the following operating systems:
And some possible sample new wording here:
158=If you are using IE 10 in compatibility mode please disregard the next warning - We've detected that your browser version is not supported by this website. You can continue to use it; however many of the newer features might not work as expected.
159=If you are using IE 10 in compatibility mode please disregard the next warning - We've detected that your operating system is not supported by this website. For best results, use one of the following operating systems:
If you use option #2 and adjust the text.properties ...than you have to copy the modified file on all your webservers and bounce all PIA webservers after this
ref: unpublished Bug 16713302 - BP 8.51 WIN8: GOT UNSUPPORTED INFORMATION WHEN USING IE10/FIREFOX/CHROME
#7 In PT 8.52 an PT 8.53 (that certifies IE11)
The end users visiting the PIA signon page from a client machine using IE11 are getting the erroneous warning
"We've detected that your browser version is not supported by this website"
The warning message is triggered due to the fact that Microsoft changed in IE11 the User-agent string, while the PT 8.52 and 8.53 early patches were not prepared for that change
A new internal bug was raised to adapt PIA detection mechanism, while the final compatibility fix for this bug is delivered in patches 8.52.23+ and 8.53.13+ while Workaround A presented below can be used in between
Any customers below these patches can still see the warning
Client machine OS is Windows 10 and browser used Edge 38
To fix the warning please apply PT 8.53.27 that certifies the new Edge
Bug 21748693 - EDGE:8.53.24 : THROWS WARNING "WINDOWS 10(EDGE) NO SUPPORT" IN SIGN ON PAGE
How to disable the browser and OS check warning in between?
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