E-PIA: How to Disable the Browser/OS Check Warning, That Browser/OS is Not Supported From PT 8.5x Signon Page? (Doc ID 1062709.1)

Last updated on SEPTEMBER 09, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Goal

#1 For a "User A", even if the browser version is IE 8 and certified for PT 8.50, when the session times out , or when this user clicks the sign-out link to return to signin page, the signin page shows the (erroneous) warning message that the browser is not a supported version.

This happens in early PT 8.50 patches (PT 8.50. ..8.50.01 up to 8.50.07) when an "User X", having a old (and  not certified browser like IE 6) is logging into PIA as the last user (logged after first "User A"), and as far the warning message addressed to "User X" remains cached and would be wrongly intercepted by "User A" on sign-on screen

For details please see incident <Bug:11602917> - Error message when the session is timed out.

A fix for this caching issue is delivered in patches PT 8.50.08 and above

 

#2 Customer is on the way to upgrade to PT 8.50 but not able to migrate all users (now on IE 6) to a supported browser version until the upgrade is finished.

 

 

#3 Customer client OS is Windows 7 and this would be wrongly advertised as not supported OS, even this is currently certified for usage in PT 8.50 - a fix is delivered in later PT 8.50.11 patch and above

For details please see incident <Bug:11612635> - PT 8.5x gives operating system is not supported by this website on Windows 7

and

Incident <Bug:11601542> - PT850-01 - Seeing warning messages on the browser when launching PIA on Windows 7 or Windows 2008 R2

 

#4 Customer client OS is Windows 7 with browser used as IE 8 or IE 9 versions - users might report unexpected warnings that the browser minimum versions is IE 8.0 and above - for this scenario ask users reporting this to disable the IE Compatibility View from IE (Tools) menu - tutorials on this topic could be found searching the internet for "disable compatibility view"

The Compatibility View enabled (this is the IE default for Intranet sites) would fall-back the browser detected versions as IE 7, while version 7.0 is not supported as far Windows 7 minimum shipped browser versions (the one that is defined in PIA browser.xml ) was version 8.0

Please note that currently Oracle haven't done any testing with this Compatibility View setting, so any issues encountered with this setting enabled that are not issues in the standard browser will not be fixed nor supported.

 

#5 Customer upgraded to PeopleTools 8.53 but having some users who are still on Windows XP or Windows Vista. Those users see a message at the login screen stating "We've detected that your operating system is not supported by this website. For best results, use one of the following operating systems:" Customer realizes that WinXp is not officially supported, but wants to suppress the message to these users until they are upgraded.

 

#6 IE 10 was certified with PT 8.51 on Windows 8 OS, but when used, IE 10 gives warnings on signon page: (It states that IE 8 and above are supported) - a new bug was opened on this issue and - the final fix is delivered in tools patch 8.51.24
Possible workarounds can be applied ( see Workaround A) or  as another option one can adjust the wording in the warning message

Use the text.properties files (located on any webserver pshome), file that can be adjusted easily, and a new warning message can be presented to these users - you can adjust the wording for this warning to be more explicit and to include IE 10 reference as you need

The file can be found: PS_HOME\webserv\DOMAIN_NAME\applications\peoplesoft\PORTAL.war\WEB-INF\psftdocs\SITE_NAME\text.properties

and here are the original text warnings

............
158=We've detected that your browser version is not supported by this website. You can continue to use it; however many of the newer features might not work as expected. For best results, use one of the following browsers:
159=We've detected that your operating system is not supported by this website. For best results, use one of the following operating systems:
............
And some possible sample new wording here:

158=If you are using IE 10 in compatibility mode please disregard the next warning -  We've detected that your browser version is not supported by this website. You can continue to use it; however many of the newer features might not work as expected.
159=If you are using IE 10 in compatibility mode please disregard the next warning  - We've detected that your operating system is not supported by this website. For best results, use one of the following operating systems:
-------------------------

If you use option #2 and adjust the text.properties ...than you have to copy the modified file on all your webservers and bounce all PIA webservers after this



ref: unpublished Bug 16713302 - BP 8.51 WIN8: GOT UNSUPPORTED INFORMATION WHEN USING IE10/FIREFOX/CHROME

 

 

#7 In PT 8.52 an PT 8.53 (that certifies IE11)

The end users visiting the PIA signon page from a client machine using IE11 are getting the erroneous warning

"We've detected that your browser version is not supported by this website"

The warning message is triggered due to the fact that Microsoft changed in IE11 the User-agent string, while the PT 8.52 and 8.53 early patches were not prepared for that change

ref : http://msdn.microsoft.com/en-us/library/ie/hh869301%28v=vs.85%29.aspx

A new internal bug was raised to adapt PIA detection mechanism, while the final compatibility fix for this bug is delivered in patches 8.52.23+ and 8.53.13+ while Workaround A presented below can be used in between

Any customers below these patches can still see the warning

 


How to disable the browser and OS check warning in between?

Solution

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