E-WL: Smart Update Fails to Install WebLogic 10.3 Patches when Using Command-Line Interface: Error "Unable to locate patch archive: ABCD" (Doc ID 1064545.1)

Last updated on MARCH 01, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 to 8.55 [Release 8.4]
Information in this document applies to any platform.

Symptoms

Receive the following error when attempting to apply WebLogic 10.3 Patches using Smart Update via command line interface:

An error occurred while installing patches - run with logging to obtain detailed information
Failure condition follows:
Unable to locate patch archive: ABCD

(Note that 'ABCD' in the above example, refers to the patch you are attempting to install)

If installing the patch with the '-log' parameter, the log file shows this message:

2010-02-15 13:21:12,531 DEBUG Main Thread com.bea.plateng.patch.CommandLinePatchInstaller - Installing patches... verbose=true
2010-02-15 13:21:12,662 DEBUG Main Thread com.bea.plateng.common.util.logging.LogWriter - Result: Failure
2010-02-15 13:21:12,663 DEBUG Main Thread com.bea.plateng.common.util.logging.LogWriter - An error occured while installing patches - run with logging to obtain detailed information
2010-02-15 13:21:12,663 DEBUG Main Thread com.bea.plateng.common.util.logging.LogWriter - Failure condition follows:
2010-02-15 13:21:12,663 DEBUG Main Thread com.bea.plateng.common.util.logging.LogWriter - Unable to locate patch archive: ABCD
2010-02-15 13:21:12,690 DEBUG Main Thread com.bea.plateng.patch.CommandLinePatchInstaller - An unexpected error was encountered installing patch UNKNOWN. That resource may be busy.
The patch %s was not installed, and has been restored to its original state. For further information, enable logging and run patch installation again.
com.bea.plateng.patch.dao.PatchException: Unable to locate patch archive: ABCD
at com.bea.plateng.patch.PatchInstaller.validatePatchArchive(PatchInstaller.java:469)
at com.bea.plateng.patch.PatchInstaller.patchSetValidation(PatchInstaller.java:384)
at com.bea.plateng.patch.PatchInstaller.nonInstalledPatchValidationActions(PatchInstaller.java:368)
at com.bea.plateng.patch.PatchInstaller.validate(PatchInstaller.java:336)
at com.bea.plateng.patch.PatchInstaller.install(PatchInstaller.java:251)
at com.bea.plateng.patch.CommandLinePatchInstaller.install(CommandLinePatchInstaller.java:140)
at com.bea.plateng.patch.CommandLinePatchInstaller.install(CommandLinePatchInstaller.java:118)
at com.bea.plateng.patch.Patch.main(Patch.java:295)


Steps
---------------
The issue can be reproduced with the following steps:
1. Run Smart Update using the "bsu.sh -install" command. Example:
         bsu.sh -install -patchlist=ABCD -patch_download_dir=/psoftapp/weblogic10.3/utils/bsu/cache_dir -verbose -prod_dir=/psoftapp/weblogic10.3
2. After a few seconds, the above error is displayed.

Cause

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