ERMS Email's Attachment Cannot Be Opened (Doc ID 1068228.1)

Last updated on JUNE 29, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.

Goal

The inbound email's attachment cannot be opened even the ERMS process finished successfully. A new window is opened but it shows an error: HTTP 500 Internal Server Error.

Solution

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