ERMS Email's Attachment Cannot Be Opened

(Doc ID 1068228.1)

Last updated on NOVEMBER 07, 2017

Applies to:

PeopleSoft Enterprise CRM Multichannel Communications - Version 8.9 to 9.1 [Release 8.9 to 9]
Information in this document applies to any platform.


The inbound email's attachment cannot be opened even the ERMS process finished successfully. A new window is opened but it shows an error: HTTP 500 Internal Server Error.


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