Recovery from an Unsuccessful Receivables Process FAQ [ ARUPDATE , etc.] (Doc ID 1068495.1)

Last updated on DECEMBER 27, 2023

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When an Application Engine (AE) process runs, it locks tables for processing by stamping a non-zero value in process_instance fields and populates rows in run control tables. When a request ends abnormally, or goes to No Success, these tables will be left locked, and can lead to symptoms such as:

• Pending groups not posting or selected by ARUPDATE
• Payments not picked up by Payment Predictor
• Statements not generating
• Dunning Letters not generating
• Revenue Estimate and Budget Check not processing
• Customer accounts not aging

 Unlocking and resetting the process instance to zero in the locked tables unlocks the rows in tables and enables you to rerun the process. This document lists the frequently asked questions about using the Reset Process function.

Questions and Answers

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