EEX8.9: Expense reports / Travel Authorizations Stuck in Pending when Submitted for Approval
Last updated on OCTOBER 03, 2017
Applies to:PeopleSoft Enterprise FIN Expenses - Version 8.9 to 8.9 [Release 8.9]
Information in this document applies to any platform.
Attempting to submit an expense report for approval generates an email with the text "Expense Report could not be submitted due to system error." and the expense report is stuck in pending. This happens for Travel Authorizations as well.
Issue occurs in EX 8.9 and on PeopleTools version 8.48/8.49/8.50.
1. Make sure that the necessary Integration Broker setup is done correctly.
2. Check the relevant approvals in Transaction definition. Make sure to have at least one approval level turned on.
3. Create and submit an expense report and
4. Check the status of the expense report.
The expense report is routed to the approver.
Expense Report is stuck in Pending status an email is generated with the text:
"Expense Report could not be submitted due to system error."
Due to this issue, users cannot get their expense reports submitted and approved resulting in not getting reimbursed for their expenses.
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