EEX8.9: Expense reports / Travel Authorizations Stuck in Pending when Submitted for Approval (Doc ID 1069512.1)

Last updated on APRIL 11, 2016

Applies to:

PeopleSoft Enterprise FIN Expenses - Version 8.9 to 8.9 [Release 8.9]
Information in this document applies to any platform.

Symptoms

Attempting to submit an expense report for approval generates an email with the text "Expense Report could not be submitted due to system error." and the expense report is stuck in pending.  This happens for Travel Authorizations as well.

Issue occurs in EX 8.9 and on PeopleTools version 8.48/8.49/8.50.

Steps:
-------
1. Make sure that the necessary Integration Broker setup is done correctly.
2. Check the relevant approvals in Transaction definition.  Make sure to have at least one approval level turned on.
3. Create and submit an expense report and
4. Check the status of the expense report.

Expected Result:
--------------------
The expense report is routed to the approver.

Actual Result:
-----------------
Expense Report is stuck in Pending status an email is generated with the text:
"Expense Report could not be submitted due to system error."

Business Impact:
-------------------
Due to this issue, users cannot get their expense reports submitted and approved resulting in not getting reimbursed for their expenses.

Cause

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