E-WF: Email Fails to Send Showing Errors; SMTP [tx]: Failed (reason=10054) and SMTP [rx]: Failed (reason=10060) in SMTP Trace (Doc ID 1073318.1)

Last updated on SEPTEMBER 25, 2015

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.50 [Release 8.4]
Information in this document applies to any platform.

Symptoms


Custom Application Engine program, run via Process Scheduler, which sends email with PDF attachments will fail fairly consistently. The Mail Server shows no error.


ERROR
---------------
PSAESRV.3968 (1) [03/04/10 07:45:51](5) SMTP [rx]: Failed (reason=10054)
PSAESRV.3968 (1) [03/04/10 07:45:51](5) SMTP [tx]: quit
PSAESRV.3968 (1) [03/04/10 07:45:51](5) SMTP [tx]: Failed (reason=10054)
PSAESRV.3968 (1) [03/04/10 07:45:51](5) SMTP [rx]: Failed (reason=10054)
PSAESRV.3968 (1) [03/04/10 07:45:51](5) SMTP [ex]: close socket => Ok
PSAESRV.3968 (1) [03/04/10 07:45:51](5) SMTP [ex]: cleanup WinSock => Ok

and

PSAESRV.3376 (1) [03/04/10 07:45:53](5) SMTP [rx]: Failed (reason=10060)
PSAESRV.3376 (1) [03/04/10 07:45:53](5) SMTP [tx]: quit

Cause

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