E-CA Change Assistant gives error: All agents should be running and sending pulses for all application, batch, file and web servers for the environment before the Change Assistant is started (Doc ID 1073464.1)

Last updated on MAY 22, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.

Symptoms

On :  PeopleTools 8.50, Change Assistant, Oracle 11g.

When attempting to run Change Assistant 8.50.05 and the view button is selected, the following error occurs.

ERROR
-----------------------
All agents should be running and sending pulses for all application, batch, file and web servers for the environment before change assistant is started.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1.  Start Change Assistant.
2.  Select Tools > Options > Environment Management.
3.  Click the View button

BUSINESS IMPACT
-----------------------
The issue has the following business impact: low
Due to this issue, users cannot see any environments using the View pushbutton in Change Assistant.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms