CRM: HOW TO MEET RESPONSE TIME FOR HR HELPDESK CASE?
Last updated on AUGUST 07, 2017
Applies to:PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.
*** Checked for relevance on 29-Sep-2013 ***
Response Met field in Case page get updated correctly according to the Entitled Response time defined
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