CRM: HOW TO MEET RESPONSE TIME FOR HR HELPDESK CASE? (Doc ID 1075180.1)

Last updated on AUGUST 07, 2017

Applies to:

PeopleSoft Enterprise CRM HelpDesk for HR - Version 9 to 9.2 [Release 9]
Information in this document applies to any platform.
*** Checked for relevance on 29-Sep-2013 ***

Goal

Response Met field in Case page get updated correctly according to the Entitled Response time defined

Solution

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