E-PIA: Clicking on New Window Produces Error "This user doesn't have access to folder XXXX"

(Doc ID 1076744.1)

Last updated on JANUARY 19, 2016

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.49 [Release 8.4]
PeopleSoft Enterprise FIN General Ledger - Version 8.9 to 9 [Release 8.9 to 9]
Information in this document applies to any platform.

Symptoms

Environment:
------------
PeopleTools 8.49, Financials 8.9 or 9

Statement of Issue:
------------------
User gets an error message when clicking on "New Window" from any chartfield component page like Account, Department etc.,
However this error does not stop the user from performing the desired task as the component and pages still appear.

Steps:
-----
1.Navigate to Set Up Financials/Supply Chain -> Common Definitions -> Design ChartFields -> Define Values -> Chartfield Values

2.Open any chartfield, for example "Account"

3.Now click on "New Window" on the top-right hand side which is available on any page.

Error:
------
"This user doesn't have access to folder EPCO_DESIGN_CHARTFIELDS_HIDDEN.Contact Portal Administrator

Loss of Functionality
--------------------
Due to this issue, there is no real business impact as the user still can perform the job.

Cause

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