E-UPG: How to Address "Error Opening Portal" error in PTUPGCONVERT during a Tools Only Upgrade. (Doc ID 1090018.1)

Last updated on AUGUST 01, 2014

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 to 8.50 [Release 8.4]
Information in this document applies to any platform.
***Checked for relevance on 19-Jul-2013***
This error is encountered at:
Task 4-15-9 Completing PT Conversion completes with error in Change Assistant.


Symptoms

PTUPGCONVERT ABENDED at Step UPGPT846PP.SC_CONV.COLLATTR PT8.50.08 Tools Only Upgrade from PT8.49.10
Task 4-15-9 Completing PT Conversion completes with error in Change Assistant. The error log shows "Error. Opening remote portal not supported. (96,52)" , "Process 1 ABENDED at Step UPGPT846PP.SC_CONV.COLLATTR (PeopleCode) -- RC = 4 (108,524)".

Error. Opening remote portal not supported. (96,52)

Unable to open portal. PortalName = CUSTOMER (95,307)
Message Set Number: 95
Message Number: 307
Message Reason: Unable to open portal. PortalName = CUSTOMER (95,307)


'SC_CONV' 'COLLDEFN' Completed. (219,2097)
Message Set Number: 219
Message Number: 2097
Message Reason: 'SC_CONV' 'COLLDEFN' Completed. (219,2097)

'SC_CONV' 'LOADCOLL'. Number of Collections to process = 11. (219,2020)

'SC_CHLD' 'LOADCHLD'. Number of Collections Objects inserted = 31. (219,2029)

'SC_CHLD' 'LOADCHLD'. Number of Collections Objects inserted = 68. (219,2029)

'SC_CHLD' 'LOADCHLD'. Number of Collections Objects inserted = 10. (219,2029)

Error. Opening remote portal not supported. (96,52)

Error opening portal: CUSTOMER. (95,5021)
Message Set Number: 95
Message Number: 5021
Message Reason: Error opening portal: %1. (95,5021)

Process 1 ABENDED at Step UPGPT846PP.SC_CONV.COLLATTR (PeopleCode) -- RC = 4 (108,524)
Message Set Number: 108

Changes

None.

Cause

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