Communication Generation XDO Errors (Cannot Find File or Directory) after Applying PeopleTools 8.50

Last updated on DECEMBER 23, 2016

Applies to:

Symptoms

After the application of PeopleTools 8.50, Campus Solutions customers are experiencing the following issues related to Communication Generation:

1. The process fails to run due to XDO errors.
2. The View Generated Communications link no longer appears for all generated communications.

ERRORS

• During calling method PTPDFMerger.mergePDFs, the XDO engine throws an exception: c:\temp\<dir>\12\RptInst\1\QA_CSF01REPO.pdf (The system cannot find the path specified). (235,3101) (0,0)
  During calling method PTPDFMerger.mergePDFs, the XDO engine throws an exception: c:\temp\CG_790\CG_1.pdf (The system cannot find the file specified). (235,3101) (0,0)
  Error generating output file for letter communication. (14100,734)

• SendMailException: Detail Message:JavaMail Error: IOException while sending message;
  nested exception is:
  java.io.FileNotFoundException: \RptInst\1\QA_CSCGREPO.htm (The system cannot find the path specified).\nStack Trace:\njavax.mail.MessagingException: IOException while sending message;
  nested exception is:
  java.io.FileNotFoundException: \RptInst\1\QA_CSCGREPO.htm (The system cannot find the path specified) at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:577) at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:762) at com.peoplesoft.pt.mcf.mail.MCFOutboundEmail.send(MCFOutboundEmail.java:930)
  
  

Cause