E-PORTAL: "Add To Favorites" Not Working In Peoplesoft Portal 9.1, PeopleTools 8.50 (Doc ID 1096423.1)

Last updated on JUNE 24, 2016

Applies to:

PeopleSoft Enterprise PRTL Interaction Hub - Version 9.1 and later
Information in this document applies to any platform.

Symptoms

In PeopleTools 8.50, Enterprise Portal 9.1, when a user navigates to any page and clicks on the "Favorites" link on the top left of the page, they get an error when clicking "OK" to add the favorite:

“This page can't be added as a favorite, because it is not registered in this portal. (95,5500) Contact your portal administrator.”

However, if the user clicks on the "Favorites" link at the top right of the page, the page gets added to favorites without any problem.

Cause

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