E-PIA: PT 8.50 Getting Wrong Message 'Your PeopleSoft connection has expired' instead of 'An Error Has Occurred' (Doc ID 1099344.1)

Last updated on MARCH 13, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
***Checked for Relevance 20-03-2013***

Symptoms

PT 8.50.08

When the app server long query operations are getting timed-out, or some application processes are crashing, the users should get the error message 'An Error Has Occurred' like in previous tools versions

In the new versions of PeopleTools like 8.50.08 and below, the user sees wrongly "Your PeopleSoft connection has expired"  instead.

STEPS:
======

1. Logon to PIA navigate to some page

2. Shutdown appserver domain

3. Try to navigate in PIA further

4. Getting session expired page with:
 "Your PeopleSoft connection has expired"
For increased security on this site, connections are expired after XX minutes of inactivity.

(where XX is the total time-out that was set in webprofile security page)

User might report the expire page being hit while they are actively working in application under some components that might have problems.
PeopleSoft admins will try to increase the webprofile total time out, but still the expiration errors are reported by users

This could cause support issues while this message is misleading in 8.50 and normally related to PIA problems like cookies, timeout settings, permission list time-out settings and cache and temporary internet files, when in reality it could be an application page issue or other problems/crashes in appserver/tuxedo layer, like memory dumps or other server JVM issues, etc.


Changes

Upgraded to PT 8.50

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms