E-NV: Windows 2008 64-bit server, nVision Crashes With Error: "Unrecoverable Exception Received", "Pspal\Exception_Winunhandled" (Doc ID 1103233.1)

Last updated on APRIL 16, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.50 and later
Information in this document applies to any platform.
Checked for relevance on 16-APR-2017

Symptoms

When running nVision through the Process Scheduler, it failed with the following error message written to the logs :

PSPAL::Abort: Unrecoverable exception received 7752: 1271771996:
PSPAL::Abort: Location: E:\pt85007b-retail\peopletools\SRC\pspal\exception_winunhandled.cpp:577:
PSPAL::UnhandledExceptionFilter::RecoverableExceptionFilter 7752: 1271771996:
PSPAL::Abort: Abort diagnostics generation is currently disabled 7752: 1271771996:
PSPAL::Abort: Terminating process now.

Another symptom that can occur is when opening nVision client, (psnvs.exe), through the Windows 2008 server, the logon window does not open. Instead, it does nothing. No Excel.exe or Psnvs.exe processes were spawned in Task Manager. Opening Application Designer, (pside.exe), or the Query Client, (psqed.exe), works fine.

When tracing the problem with nVision TraceLevel=4, it was observed that the tracing stops at line "ForceRegister".

Cause

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