E-PIA: How To Clear IE8+ Browser Cache to resolve Calendar Display Problems? (Doc ID 1103800.1)

Last updated on MARCH 01, 2017

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.49 and later
Information in this document applies to any platform.

Goal

PeopleSoft and any other web-oriented application, would instruct in upgrade documents, to fully purge the browser cache after any maintenance.
Any new development in application would require the same full purge of browser cache, and development team might request the same.
All this because PeopleSoft like any other webapplication, uses the browser cache to store the JavaScript, Images and CSS files in order to improve performance and reduce the network traffic. But such pseudo-static objects stored in cache, are changed  every new tools patch or new application bundle is applied or every new customization occurred.
There is almost no "site" or webapplication that is fully "static" (with not a single object modification), while without clearing the cache, various JavaScript errors appears in pages, or pages are garbled whenever the site is upgraded.

IE8 has introduced a new option, Preserve Favorites website data, that may cause these IE browser's cache not to be cleared and will cause as well user confusion.
This as far typically, the web site you are working with, will be in the favorites list on your Intranet.
If the "Preserve Favorites website data" option is left checked, than the cache for all the favorite web sites will not be cleared!

E.g some Internet Explorer 8 (IE8++) users are reporting that calendars are incorrectly displayed. The calendar prompt is showing up with days of the week bar at the bottom and other text incorrectly displayed.  It has been shown that clearing IE8 cache will resolve this problem.

How to clear Internet Explorer 8 cache (and newer IE versions)?



Solution

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