EPY: Invalid Character Causing Empty W2 PDF Output File (Doc ID 1106963.1)

Last updated on MAY 17, 2017

Applies to:

PeopleSoft Enterprise HCM Payroll for North America - Version 9 and later
Information in this document applies to any platform.

Symptoms



When running the process, PYYEW2 'Create W-2 PDF Forms', it completes succesfully but does not produce the PDF output file.  Even when the process is run and a batch size of 1000 is used, it still does not create the PDF output file.  If it is run for only a few employees, the PDF output does get created.

EXPECTED BEHAVIOR
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When the Create W-2 PDF Forms process is run for all employees, it should produce a PDF output file containing all employees who were processed.  In this case, it should produce a PDF containing W-2 forms for 4,733 employees.

STEPS
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The issue can be reproduced at will with the following steps:
1.  Run Create W2-PDF Forms for all companies and all employees
2.  Navigate to Report Manager and select PYW209EE EE W2 Employee Print Form 2009



Cause

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