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E-WF: Character Conversion When Email Sent From Peoplesoft For Non-English Language (Doc ID 1116364.1)

Last updated on SEPTEMBER 22, 2012

Applies to:

PeopleSoft Enterprise PT PeopleTools - Version 8.40 to 8.51 [Release 8.4]
Information in this document applies to any platform.

Symptoms


When non-english language text is emailed from Peoplesoft , the received email shows some character conversion issues. The text can seen correctly in Peoplesoft but text in the email shows it differently for some characters.
 For example : char � is printing as regular o,  - Spanish
Canadian French word : op�rations is comes as oporations,
Canadian French Word: verifier comes as vorifier.

EXPECTED BEHAVIOR
-----------------------
Expect the non-english text in email has not change.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to PeopleSoft in Canadian French
2. Send an email
3. Open the email in outlook


Cause

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